EPLAYMENT TOKENS

About Eplayment Tokens
Eplayment Tokens (EP Tokens) is Eplayment's newly launched loyalty program. Easily earn EP Tokens for basically every activity that a user does in their individual EP accounts: from setting up your account, adding funds to your wallet, sending money to other accounts, purchasing gaming and lifestyle pins, prepaid load, bills payment, utilizing the app's special functions like email linking, QR generation and usage, and more. Use EP Tokens to enjoy virtual and real-world rewards that we will be adding very soon to the app's reward portfolio. EP Tokens can also be gifted to other EP users. It's Eplayment's smart and easy way to reward our loyal users.

Who is eligible to earn, redeem, and convert EP Tokens?
An Eplayment user who has verified his or her account. This means that the user has completed the Know-Your-Customer (KYC) process required upon account verification that includes the following steps that need to be done in the user’s Eplayment account:

• Choose any of the valid Identification Cards.
  • Philippine Passport
  • Unified Multi-Purpose ID (UMID)
  • Taxpayer Identification Number (TIN) ID
  • Philippine's Driver's License
  • Alien/Immigrant Country of Residence (CoR)
  • Postal ID
  • Professional Regulation Commission (PRC) ID
  • Social Security System (SSS) ID
  • Student's ID
  • Voter's ID
  • PhilHealth ID
  • Home Development Mutual Fund (HDMF) ID
• Take a photo of your preferred valid ID and proceed with Face Verification. Both activities will be done using the user's personal handset/smartphone.
• Confirm the ID details of your preferred ID.
• Enter the following personal information requested.
  • Nationality
  • Country of Birth
  • Birth Place
  • Date of Birth
  • Gender
  • Civil Status
  • Email Address
  • Mobile Number
  • Complete Address (Country, Province, City, Present Address, ZIP Code)
  • Financial Information (Source of Funds, Net Monthly Income)
• Add your digital signature.
• Review the provided personal information and confirm the details.
• Review and agree to the Netbank Privacy Notice and Terms & Conditions. See Appendix 3 for the full copy.
• Await initial approval of your KYC screening.
• Once screening is approved, review and conform with the Netbank Transaction Consent. See Appendix 5 for the full copy.
• Answer the Netbank Security Questions to set up your One-time Password (OTP).
• Await full approval of your KYC verification to proceed with Eplayment's full e-banking features.

How does EP Tokens work?
A conversion value is applied to every 5 EP Tokens earned:
Fiat conversion/value: 5 EP Tokens = 1 PHP

A user can collect EP Tokens to accumulate enough value to redeem Eplayment offers ranging from gaming and lifestyle pins (regular and discounted prices) to real-world rewards that are featured on the rewards catalogue which we will unveil soon. Choose to keep claiming rewards and save them up for a bigger reward. A user does not have to redeem a reward if they do not want to yet. However, users can only redeem or use up to 500 Eplayment tokens per month. In the event that the total count of Eplayment Tokens that will be redeemed exceeds that of the allowable maximum count of tokens per month, user has to choose which item/s he/she would redeem which totals within the allowable maximum count of tokens per month.

PART 1: EARNING EPLAYMENT TOKENS

How to earn EP Tokens?
Any Eplayment user can collect EP Tokens from the following activities below with the necessary point system:

• Account Setup and Other Ancillary Activities

Activity	EP Tokens Earned	Remarks
Account Setup A successful account registration and verification (KYCed via the Eplayment app) should be completed to be eligible in earning, burning, redeeming, and converting Tokens.	15 EP Tokens	One-time only
First App Transaction User's first-ever transaction regardless of function or activity after the account sign-up and verification.	10 EP Tokens	Returning users or users who reinstalled the app but with an existing account will no longer be eligible for this
Email Setup Link a valid email to a user's Eplayment account to receive updates on the latest news, promos, and more.	10 EP Tokens	One-time only

• Account Upgrade

Activity	EP Tokens Earned After Upgrade	Account Upgrade Requirement
Account Upgrade Users are allowed to upgrade their Eplayment account by simply collecting EP Tokens. This allows users to enjoy more app features and functions based on our four (4) account types: Bronze, Silver, Gold, and Platinum. See Appendix 4 for the account type descriptions
Bronze to Silver	15 EP Tokens	User only needs a KYC verification
Silver to Gold	30 EP Tokens	User needs a total of 5,000 EP Tokens to upgrade
Gold to Platinum	50 EP Tokens	User needs a total of 15,000 EP Tokens to upgrade

• Daily App Check-in

Activity/Daily Log-in	EP Tokens Earned	Other Rewards
30-day Log-in Quest Loyal Eplayment users will be rewarded weekly and by the end of every calendar month as long as they complete a daily app log-in (opening of the Eplayment app). Rewards can be in the form of EP tokens and/or other digital vouchers that can be redeemed and used in-app. If a user does not check in even for a day (meaning the user skips a day to open the Eplayment app), the daily counter will stop and will no longer be eligible for the 30-day Login Quest and the counter will reset for the next calendar month. In general, the daily check-in counter and rewards redemption reset every 1st day of each calendar month.
Day 1	0	-
Day 2	0	-
Day 3	0	-
Day 4	0	-
Day 5	0	-
Day 6	0	-
Day 7	20 Tokens	N/A
Day 8	0	-
Day 9	0	-
Day 10	0	-
Day 11	0	-
Day 12	0	-
Day 13	0	-
Day 14	0	PHP 50 OFF Bills Payment Voucher
Day 15	0	-
Day 16	0	-
Day 17	0	-
Day 18	0	-
Day 19	0	-
Day 20	0	-
Day 21	25 Tokens	N/A
Day 22	0	-
Day 23	0	-
Day 24	0	-
Day 25	0	-
Day 26	0	-
Day 27	0	50 EP Credits Voucher
Day 28	0	-
Day 29	0	-
Day 30/31 - Quest Complete The Quest Complete day cue will depend on the ending date of each calendar month.	30 Tokens	PHP 100 OFF purchase on any in-app item (ie. Prepaid Load, Gaming Credits, Lifestyle Pins) Both tokens and special rewards will be credited to the user.

• QR Code Feature

Activity	EP Tokens Earned	Remarks
First generation of QR to receive funds or payment from another Eplayment user	5 EP Tokens	One-time only
First scan of QR to send funds or payment to another Eplayment user	10 EP Tokens	One-time only
Every successful sending of funds or payment via the QR Code feature amounting to PHP 300 and above	3 EP Tokens per transaction	Limited to 10 transactions monthly only

• Basic E-banking Features

Activity	EP Tokens Earned	Remarks
Add Funds to your Eplayment Wallet The number of Tokens earned is not dependent on the total amount of funds to be added to the account nor the choice of cash-in channel; every Add Funds transaction will earn 5 Tokens regardless of the transaction amount
Add from Bank (via InstaPay and PESOnet)	5 EP Tokens regardless of transaction amount	Limited to 5 transactions monthly only
Bayad Center Over-the-Counters See Appendix 1 for the list of partners.	5 EP Tokens regardless of transaction amount	Limited to 5 transactions monthly only
Send Money The number of Tokens earned is not dependent on the total amount of funds to be sent and the Send Money option; every Send Money transaction will earn 5 Tokens regardless of the transaction amount
Send to other Eplayment account	5 EP Tokens regardless of transaction amount	Limited to 5 transactions monthly only
Send to Bank (InstaPay and PESOnet)	5 EP Tokens regardless of transaction amount	Limited to 5 transactions monthly only

• Digital Marketplace

Activity	EP Tokens Earned	Remarks
Buy Gaming Credits Percentage of Tokens earned will depend on the gaming credit denomination purchased regardless of the product/brand; only applicable to currency vouchers
PHP 10 to PHP 199	1% of total voucher amount	Limited to 10 transactions monthly only
PHP 200 to PHP 299	2% of total voucher amount	Limited to 10 transactions monthly only
PHP 300 to PHP 499	3% of total voucher amount	Limited to 10 transactions monthly only
PHP 599 and above	5% of total voucher amount	Limited to 10 transactions monthly only; total redemption is capped at 50 EP Tokens
Buy Prepaid Load Percentage of Tokens earned will depend on the prepaid load denomination purchased regardless of the network
PHP 10 to PHP 199	1% of total voucher amount	Limited to 10 transactions monthly only
PHP 200 to PHP 299	1% of total voucher amount	Limited to 10 transactions monthly only
PHP 300 to PHP 499	2% of total voucher amount	Limited to 10 transactions monthly only
PHP 599 and above	2.5% of total voucher amount	Limited to 10 transactions monthly only; total redemption is capped at 15 EP Tokens
Buy Lifestyle Pins Percentage of Tokens earned will depend on the lifestyle pins or voucher denomination purchased regardless of the product/brand
PHP 10 to PHP 199	1% of total voucher amount	Limited to 10 transactions monthly only
PHP 200 to PHP 299	1% of total voucher amount	Limited to 10 transactions monthly only
PHP 300 to PHP 499	2% of total voucher amount	Limited to 10 transactions monthly only
PHP 599 and above	2.5% of total voucher amount	Limited to 10 transactions monthly only; total redemption is capped at 150 EP Tokens

• Bills Payment

Activity	EP Tokens Earned	Remarks
Bills Payment Percentage of Tokens earned will depend on the frequency of a successful Bills Payment transaction, regardless of the total paid amount and selected biller/merchant
Every successful payment of any amount	1 EP Token	Limited to 5 transactions monthly only
Every successful payment on any biller/merchant promo (Placeholder mechanics for future biller/merchant promos)Biller/merchant promos will depend on the co-marketing efforts agreed between Eplayment and the other party. See Appendix 2 for the list of merchants/billers.	5 EP Tokens	Limited to 10 transactions monthly only

• Bonus Quests

Activity	EP Tokens Earned	Remarks
Bonus Quests This aims to further incentivize the users and their recurring or repeat transactions in the Eplayment app. Bonus Quests vary from different app functions.
Add PHP 10,000 Funds weekly Successfully add funds with a total of PHP 10,000 weekly via any cash-in method.	100 EP Tokens	Token earnings are on top of every transactional reward
Purchase PHP 10,000 worth of Game Credits monthly Successfully purchase a total of PHP 10,000 worth of game credits	100 EP Tokens	Token earnings are on top of every transactional reward
Purchase PHP 10,000 worth of Prepaid Load monthly Successfully purchase a total of PHP 10,000 worth of prepaid load	100 EP Tokens	Token earnings are on top of every transactional reward
Purchase PHP 10,000 worth of Lifestyle Pins monthly Successfully purchase a total of PHP 10,000 worth of lifestyle pins	100 EP Tokens	Token earnings are on top of every transactional reward
Bayad Center Promotional Activity (Placeholder mechanics for future promo/s with Bayad Center) Pay bills via Bayad Centre three (3) times in a month.	25 EP Tokens	Limited to the first three (3) Bayad Center transactions monthly only

How many Eplayment Tokens can a user earn in a month?
A user can earn up to a maximum of 500 Eplayment Tokens every calendar month.

How many Eplayment Tokens can a user earn in a year?
A user can earn a total of 6,000 Eplayment Tokens every calendar year.

Where do I see my Eplayment Tokens?
You may conveniently see and manage your Eplayment Tokens through the Eplayment app.

PART 2: USING EPLAYMENT TOKENS

What can I do with my accumulated Eplayment Tokens?

A user can redeem items (digital vouchers or real-world item vouchers), convert Tokens to Eplayment Credits, and send or gift Tokens to other Eplayment users, provided the following limitations:

• Users can receive up to a maximum of 500 Eplayment Tokens from other Eplayment users every calendar month.
• Users can transfer or gift up to a maximum of 500 Eplayment Tokens to other Eplayment users every calendar month.
• Users can only use up to 500 Eplayment tokens per calendar month regardless of the method of redemption.
• Users can only convert 500 Eplayment tokens to Eplayment credits (functions as in-app currency with a conversion rate of 1 Eplayment credit = 1 PHP) per calendar month.

How will I know the status of my Eplayment Tokens?

In the Eplayment app, the user can access the Token meters in the Profile tab.

How do I redeem rewards using Eplayment Tokens?

A user can redeem a variety of digital goods (gaming credits, prepaid load, lifestyle pins) and real-world products (see Appendix 5 for the rewards catalogue) that will be added regularly to the app’s rewards system.

Can I convert my Eplayment Tokens to Credits?

Yes. A user can convert Tokens to Credits following the conversion value below:
Fiat conversion/value: 5 EP Tokens = 1 EP Credit = 1 PHP

Will my Eplayment Tokens expire?

Eplayment Tokens earned are valid for one (1) year upon crediting. But, as long as you keep earning Eplayment Tokens, your accumulated Tokens will follow the validity of the latest Tokens earned.

Will Eplayment add more redeemable rewards for Eplayment Tokens?

Yes. Eplayment will continuously update its rewards portfolio regularly.

PART 3: EPLAYMENT DATA PRIVACY NOTICE AND PERSONAL DATA PROTECTION

• Eplayment (the “Sponsor”) shall protect the data that participants provided in compliance with the Data Privacy Law of 2012 and its implementing rules and regulations. The Company will not collect, disclose or process personal data, including data that may be classified as personal information and/or sensitive personal information unless the participant voluntarily choose to provide it and give consent thereto, or unless such disclosure is required by applicable laws and regulations. Personal or sensitive personal information is information pertaining to racial or ethnic origin, religious belief, political affiliations, education, health or information provided by government agencies which are peculiar to individuals and such other data declared to be sensitive.
• By submitting a registration form with the participant’s personal information, he/she confirms that he/she freely and voluntarily gives consent to the collection of data, which may include personal information and/or sensitive information (the “Data”) provided by the participant or possessed by the Company for one or more purpose as stated below. The Company shall use the Data for the following purpose:
  • processing the engagement with the Eplayment Redemption Program;
  • to conduct market research or related and analysis based on anonymized data, report the results to internal and external clients, affiliated or related companies and/or partners of Eplayment
• The Sponsor shall keep the Data throughout the term of the engagement between the promo participants and the Sponsor and for such period of time as may be necessary to accomplish the business purposes of the Sponsor. The Sponsor shall take appropriate and commercially reasonable technical and organizational measure to ensure the requisite data security to protect the Data against unauthorized disclosure or unauthorized access. The Sponsor shall require its affiliates, subsidiaries and third parties who process the Data to adhere to similar or comparable data protection standards as required by the Data Privacy Law of 2012.
• The participant understands that he/she is given certain rights under the Data Privacy Act, including the right to object to processing of his/her data, the right to access his/her data, the right to correct any inaccurate data, and the right to erasure or blocking of data. For more information on these rights, and for requests to review the Data, to withdraw consent to the use of the Data for any of the purpose stated above, and/or to correct or update the Data, participant may contact our Data Privacy Compliance Officer (name of Eplayment DPO) via email at (email address).

APPENDIX 1: LIST OF BAYAD CENTER OVER-THE-COUNTER PARTNERS (FOR ADD FUNDS)

• Bayad
• CVM Pawnshop
• Isetann
• Landmark
• LBC
• Pera Hub
• Raquel Pawnshop
• Robinson’s Department Store
• Robinson’s Supermarket
• Ratan’s Marketplace
• Ratan’s Supermarket
• Shopwise Express
• Sinag Pawnshop
• USSC
• Villarica Pawnshop

APPENDIX 2: LIST OF BILLS PAYMENT MERCHANTS/BILLERS

• Easytrip RFID
• Autoswip RFID
• PLDT
• Cignal
• Converge
• Cablelink
• Radius Telecoms
• Maynila Water
• Manila Water
• Laguna Water
• Legazpi Water (LCWD)
• Spring Clear - Equiland
• Metropolitan Cebu Water
• Davao Light
• Meralco
• Visayan Electric
• Albay Power (APEC)
• Bankard
• Sunlife Plans
• Sony Life Insurance/ Paramount Life and General Insurance
• Manulife Financial Plan
• Avon
• Lazada
• Ateneo De Naga University
• SSS - Real State Loans
• Pag-IBIG
• HC Consumers Finance Philippines, Inc

APPENDIX 3: EPLAYMENT ACCOUNTS TYPES

APPENDIX 4: REAL-WORLD REWARDS VOUCHER CATALOGUE

APPENDIX 5: NETBANK TERMS & CONDITIONS AND PRIVACY POLICY NOTICE

NETBANK TERMS AND CONDITIONS GOVERNING THE OPENING AND MAINTENANCE OF DEPOSIT ACCOUNTS

The accountholder (individually the “Accountholder” and collectively, the “Accountholders”) hereby stipulates and agrees to be governed and bound by the following terms and conditions governing the opening and maintenance of the deposit account (the “Deposit Account”).

Further, the ACCOUNTHOLDER hereby stipulates and agrees to be bound by pertinent laws, rules and regulations of the Bangko Sentral ng Pilipinas (BSP), Bankers Association of the Philippines (BAP), as well as any subsequent amendments or supplements thereof and any new laws or rules to be promulgated which are applicable to the Deposit Account.

• Deposits. Deposits shall be credited to the Deposit Account after verification by the Bank. The amount verified shall be deemed to be the correct amount deposited by the Accountholder. Any discrepancies noted shall be communicated to the Accountholder.
• Loss or theft of Deposit Item. The Bank shall not be responsible for any payment it may make on any deposit item prior to its notice of loss/ theft of deposit item and such payment shall have the same effects as if made to the Accountholder personally except in case of patently discernable acts of forgery or irregularity.
• Deposit Account Balance. Except for manifest error, the Accountholder agrees that the outstanding balance of the Deposit Account appearing in the records of the bank is accurate and conclusive and shall be binding upon him. The Accountholder specifically waives his rights under the provisions of Article 1250 of the New Civil Code insofar as it concerns the Deposit Account.
• Joint and Several Account (“OR Accounts”) – The Accountholders agree with one another and with the bank that all moneys heretofore, now or hereafter deposited by them or any of them to the credit of this Deposit Account are and shall be received and held by the Bank with the understanding and upon the condition that said moneys deposited without reference to previous ownership shall be the property of the Accountholders as solidary owner.
• Bank’s right to close the Deposit Account. The Bank reserves the right to close the Deposit Account at anytime without prior notice to the Accountholder if the same is improperly handled or for misrepresentation by the Accountholder or for any other reasonable or justifiable cause as determined by the Bank. The Bank is authorized to report such closure and reasons therefor to the BAP, BSP or to any monitoring body established by BAP or BSP. The Accountholder shall hold the Bank free and harmless from all liabilities, claims and demands arising from the above actions by the Bank.
• Set-off. The bank is hereby authorized to and may, at any time in its discretion, with or without notice to the Accountholder, charge the Deposit Account and/or apply such amount thereof as shall be sufficient to pay any and all obligations of the Accountholder to the Bank, including loans, interest, penalties, charges and other receivables from the Accountholder whether covered by promissory notes or other credit agreements or arising from erroneous credits, and the Bank shall not thereafter be liable for withholding or applying to the payment of said obligations any or all amount of the Deposit Account or for the dishonor of checks, notes, drafts or other instruments for insufficiency of funds or other consequences of the foregoing.
  
  In case of OR Account or AND Account, the Accountholders hereby authorize the Bank to set-off all amounts in the Deposit Account and/or apply such amount thereof as shall be sufficient to pay any and all obligations of any of the Accountholders to the Bank, including loans, interest, penalties, charges and other receivables from any or all the Accountholders whether or not covered by promissory notes or other credit agreements and the Accountholders hereby hold the Bank free and harmless from any and all liabilities arising from the withholding or application to the payment of said obligations any or all amount of the Deposit Account or for the dishonor of checks, notes, drafts or other instruments for insufficiency of funds or other consequences of the foregoing.
• Deposit Insurance. Deposits are insured by the Philippine Deposit Insurance Corporation (PDIC) up to a maximum amount of P500,000.00 per Accountholder or such other amount as may be set by law. PDIC shall presume that the name/s appearing on the deposit instrument is/are the actual/ beneficial owner/s of the deposit, except as provided herein. In case of transfer or break-up of deposits, PDIC shall recognize actual/beneficial ownership of transferees who are qualified relatives of the transferor. Qualified relatives are transferees within the third degree of consanguinity or affinity of the transferor. The relationship of the transferor and the transferee shall be proven by relevant documents such as, but not limited to, birth certificates and marriage certificates.
  
  In case of (a) deposits in the name of, or transfers or break-up of deposits in favor of, entities, either singly or jointly with individuals, and (b) transfers or break-up of deposits in favor of non-qualified relatives, whenever such transfers/break-up will result in increased deposit insurance coverage, PDIC shall recognize beneficial ownership of the entity or transferee provided that the deposit account records show the (1) details or information establishing the right and capacity and the relationship of the entity with the individual/s; or (2) details or information establishing the validity or effectivity of the deposit transfer; or (3) copy of a board resolution, order of competent government body/agency, contract or similar document as required/provided by applicable laws. In the absence of any of the foregoing, PDIC shall deem the outstanding deposit maintained for the benefit of the transferor although in the name of the transferee, subject to consolidation with the other deposits of the transferor. PDIC may require additional documents from the Accountholder to ascertain the details of the deposit transfer or the right and capacity of the transferee or his relationship to the transferor.
• Interest. Deposits with a minimum balance as prescribed by the Bank shall earn interest based on the prevailing rates, at such time or times as may be determined by the Bank under its existing policies or practices. However, the amount of said minimum balance that will earn interest, the interest rates and the period at which said interest shall be paid or become due are subject to change in accordance with the regulations issued or promulgated by the Bank from time to time.
  
  Interest will be computed based on the average daily balance of the Deposit Account and shall be credited to form part of the principal on the last day of the interest period (the “Interest Payment Date”). No interest shall be paid on savings and/or demand deposit accounts closed prior to the prescribed Interest Payment Date even if these Deposit Accounts meet the required minimum balance to earn interest at the time of closure. All interest earned shall be subject to the prevailing withholding tax rate except those with a certification of exemption from the Bureau of Internal Revenue (“BIR”).
  
  
• Fees and Charges. A fee shall be charged on the following:
  • Active Deposit Accounts falling below the required minimum monthly Average Deposit Balance (ADB) for two (2) consecutive months;
  • Dormant Deposit Accounts (defined as accounts with no deposit or withdrawal for a continuous period of two (2) years for savings accounts and one (1) year for current accounts) falling below the required minimum monthly ADB;
  • Deposit Accounts closed within a month after opening;
  • Request for the issuance of certification of account balances;
  • Replacement of lost passbook;
  • Stop payment requests for check/s;
  • Other services related to the maintenance of the Deposit Account depending on whatever policy the Bank may adopt in the future.
  
  

  The service fees/penalty charges shall be in accordance with existing regulations of the Bank. The fees/charges under items (a), (b) or (c) shall be automatically debited by the Bank from the affected Deposit Account (regardless of whether the Deposit Account is owned singly, or a corporate account or is an Or Account or And Account of the Accountholder). In case the affected Deposit Account is insufficient to answer for the fees/charges, the Bank shall deduct the said amounts from the other Deposit Accounts of the Accountholder with the Bank. The Accountholder hereby authorizes the Bank to debit the said fees/charges from the affected Deposit Account or the other Deposit Accounts of the Accountholder with the Bank. The fees/charges under items (d), (e), (f) or (g) may either be paid directly by the Accountholder to the Bank or deducted from the Deposit Account. In case of automatic debit of the said fees/charges, the provisions of the foregoing paragraph shall apply.

• Average Daily Balance. The Accountholder shall maintain, at all times, the required minimum monthly Average Daily Balance (ADB) relative to the Deposit Account. The Bank shall notify the Accountholder, through the system, of the dormancy of the Deposit Account at least sixty (60) days prior to the date of dormancy and the possible imposition of dormancy fee in case the Deposit Account is not updated.
  
  The Bank shall likewise notify the Accountholder of any changes in the required minimum monthly ADB and the imposition of service and maintenance fees in case of non-updating, at least sixty (60) days prior to the imposition of said fees or charges. Said notice shall be delivered to the Accountholder as appearing in the records of the Bank via the digital application system, statement of account messages or other alternative modes of communication. Failure of the Accountholder to inform the Bank of his/her/their objections to the imposition of service and maintenance fees within thirty (30) days from receipt of said notice shall be deemed an acceptance of the imposition of such fees and charges.
  
  The cost of said notification shall be for the account of the Accountholder and shall be debited by the Bank from the Deposit Account.
• Unclaimed Balances. Pursuant to Act 3936 as amended by PD 679 of April 2, 1975, all unclaimed balances held by the BANK in favor of any person known to be dead or who has not made further deposits/withdrawals for a period of ten (10) years or more shall be transferred to the credit of the Republic of the Philippines.
• Authority to withhold, sell and/or set-off. The Bank is hereby authorized to set-off or withhold as security for any and all obligations with the Bank, all monies, properties or securities of the Accountholder now in or which may hereafter come into the possession or under the control of the Bank, whether left with the Bank for safekeeping or otherwise, or come into the hands of the bank in any way, for so much thereof as will be sufficient to pay any or all obligations incurred by the Accountholder under the Deposit Account or by reason of any other transactions between the same parties now existing or hereafter contracted, to sell in any public or private sale any of such properties or securities of the ACCOUNTHOLDER, and to apply the proceeds to the payment of any of his obligations heretofore mentioned.
• Anti-Money Laundering. The Deposit Account is further subject to the provisions of Republic Act No. 9160, otherwise known as the “Anti-Money Laundering Act of 2001”, including any and all amendments, rules or regulations pertaining thereto. The Accountholder hereby agrees to keep the Bank, its directors, officers and employees, free and harmless from any and all liabilities for any action it has taken or for refraining from taking any action in compliance therewith.
  
  Deposit Account or the Beneficiary of the Deposit Account (hereinafter collectively referred to as “Accountees”) warrant that their accounts of whatever nature such as but not limited to remittances, deposits, investments or trust accounts (hereinafter the “Account” irrespective of number) shall not be utilized for money laundering activities nor for funding terrorism and that the funds thereof, including all increments and additions thereto, shall not emanate from illegal/or criminal activities or sources.
  
  Any rule or law to the contrary notwithstanding, the Accountees agree that regulatory authorities of the Philippines as well as all countries where the funds or money originate or be remitted may conduct reasonable examination of the Deposit Account or otherwise require submission of pertinent data and papers for the purpose of removing any doubt and suspicion that the Deposit Account is involved in money laundering activities or terrorist financial activities or other illegal activities.
  
  Accountees allow, consent, permit and authorize the Bank and its branches, agencies and instrumentalities to participate in any such examination, investigation or inquiry and to submit pertinent data and paper relevant to the objectives of such examination or inquiry.
  
  For this purpose, the Bank, agencies and instrumentalities are authorized to disclose such data and papers as required by regulatory agencies, whether in the Philippines or abroad, in connection with Anti-Money Laundering regulations without incurring any criminal, civil or administrative liability.
• Disclosure of Information. The Accountholder acknowledges that the Philippine Government, United States Government, and governments of other foreign jurisdictions where transactions pertaining or incident to the Deposit Account may transpire, may require the Bank, its branches and agencies, and all of the BANK’s subsidiaries, affiliates or correspondent banks to disclose or produce information concerning the Deposit Account. For purposes of compliance with such governmental requirements, the Accountholder hereby waives his/her/its rights under Republic Act 1405 (Law on Secrecy of Bank Deposits), Republic Act 6426 (Foreign Currency Deposit Act of the Philippines), RA 8791 (otherwise known as the General Banking Law of 2000), or any other pertinent law or regulation, as the same may be amended from time to time, and hereby authorizes the Bank, its branches and agencies, and all of the BANK’s subsidiaries, affiliates or correspondent banks, without prior notice or reference to the Accountholder, to make any and all disclosure of information regarding the Deposit Account as may be required by the Philippine Government, the United States Government or such other foreign governments. The Accountholder hereby holds the Bank, its directors, officers, employees and other duly authorized representatives free and harmless against any and all liability arising from any loss or damage which the Accountholder may incur or suffer as a result of such disclosure.
• Non-residents with Peso Accounts. Non-residents may open a Peso Deposit Account subject to approval by the Bank and to applicable laws and regulations of the Republic of the Philippines, including those requiring all Peso Deposit Accounts by non-residents to be funded only by inward remittances of foreign exchange or the proceeds of conversion of properties located in the Philippines. The Accountholder shall be responsible for and assume any and all taxes with respect to the Peso Deposit Account that may be required under applicable laws and regulations. Any outward remittance of funds from the Peso Deposit Account shall comply with applicable Philippines laws, rules and regulations.
  
  A non-resident Accountholder shall: (ii) provide his/her taxpayer identification number in the country where he is a citizen or a legitimate resident; and (iii) comply with documentation requirements for opening a deposit account per the regulations of his/her country. The Accountholder further declares under penalties of perjury that: (i) the taxpayer identification number provided by the Accountholder is true and correct; and (ii) the Accountholder waives any bank secrecy, privacy or data protection rights related to the Deposit Account.
• Notice. All communications and notices required to be given to the Accountholder shall be delivered or transmitted via electronic mail or via digital application system to the Accountholder at his/her/its email submitted in his registration or such other address that may hereafter be given in writing by the Accountholder to the Bank. Except as otherwise specified herein, all notices shall be deemed received by the Accountholder: (a) if delivered personally, upon delivery; (b) if sent by postage prepaid registered mail, the date five (5) days after posting; (c) if sent by facsimile transmission, upon receipt of the facsimile transmission report; or (d) if sent by electronic mail, upon successful transmission of the message based on the e-mail record of the Bank.
• Binding Effect These terms and conditions are binding on each and all of the Accountholders and their respective heirs, executors, administrators and assigns.
• Governing Law. These terms and conditions shall become effective upon the opening of the Deposit Account and shall be deemed to have been made under and shall be governed by the laws of the Republic of the Philippines, in all respects, including without limitation, matters of title, construction, validity, performance and discharge and shall not be waived, altered, modified, or amended as to any of its terms or provisions except in writing duly signed for and on the Bank’s behalf. In the event that any provision of these terms and conditions, the Supplements or the passbooks shall be declared invalid, illegal or unenforceable by competent court, the other provisions of these terms and conditions, the Supplements or the passbooks not affected thereby shall remain valid and enforceable.
  
  

  FATCA COMPLIANCE
  The client certifies and attests that all the information provided herein and the Supporting Documents submitted are TRUE, CORRECT, ACCURATE, COMPLETE and UPDATED.

  
  

  In the event that the Bank discovers that the client hereby waives his rights of confidentiality under applicable law and the Bank and its authorized representative(s) are hereby absolute and unconditionally authorized to report and disclose to the U.S. IRS or Philippine Regulatory Agencies (e.g. Bureau of Internal Revenue, Bangko Sentral ng Pilipinas, and the like) and/or any third party authorized to receive FATCA information, any and all information regarding the client’s account that shall be required.

  
  

  In the event of any change in the client’s circumstance which may affect his/her status, the client undertakes and warrant(s) that he/she will inform the Bank in writing of such change within thirty (30) calendar days from occurrence of such change.

  
  

  The client shall indemnify and hereby holds the Bank, its directors, stockholders, officers, employees, representatives, agents or other relevant units of the Bank, free and harmless from and against any and all liabilities, actions, damages, proceedings, losses and/or any claims of whatever nature which may be suffered or incurred by the Bank as a result of or in any way arising from or connected with any false, inaccurate, incomplete or invalid information/documents provided to the Bank.

  
  
  

  NETBANK PRIVACY POLICY
  This Privacy Policy is meant to inform and help all users understand what information we collect, why we collect it, and users can update, manage, export, and delete your information, which is subject to the Republic Act (RA) 10173, Data Privacy Act of 2012.

  
  

  When you use our services, you agree to the collection and use of your personal information in relation to this policy. The Personal Information that we collect is use to provide better and improved services to all our users such as the Loan Application Services. The information that we collect, and how that information is used, depends on how you use or services, and how you manage your privacy controls.

  
  

  The Personal Information that we collect shall not be used or share with anyone except as described in this Privacy Policy.

  
  

  The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible on the Bank’s website/ Netbank Mobile App unless otherwise defined in this Privacy Policy. Netbank, Inc. seriously commits itself to the protection of your privacy rights. This Privacy Policy reflects our commitment to ensure that data subjects from whom we collect and process personal data about, are adequately informed of the organization’s activities with respect to such data. In relation thereto, we endeavor to obtain your informed consent to continue processing your personal data under the terms provided hereunder.

  
  

  INFORMATION COLLECTION AND USE For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Full Name, Birth Date, Address, Mobile Number and Photo of your identification cards. We use the information we collect for the following purposes:

  • To approve, facilitate, administer and process applications and transactions;
  • To respond to queries, requests and complaints and improve how the Bank interacts with you;
  • To communicate with you, including sending of your statements and/or billings.
  • To perform demographic and behavioural analysis to understand market’s needs, wants and trends to be able to improve and recommend suitable products and services.
  • To communicate with you regarding the Bank’s products and services information, including offers, promotions, discounts, rewards, advisories and for personalizing your experience with our various touch points.
  • To determine the effectiveness of our marketing efforts and initiatives;
  • To perform certain protective safeguards against improper use or abuse of our products and services including fraud prevention, abuse, security risks, and technical issues that could harm the Bank, our users, and the public.
  • To comply with our operational, audit, administrative, credit and risk management processes, policies and procedures, the terms and conditions governing our products, services, facilities and channels, Netbank, Inc's rules and regulations, legal and regulatory requirements of government regulators, judicial and supervisory bodies, tax authorities or courts of competent jurisdiction, as the same may be amended or supplemented from time to time.
  • To comply with applicable laws of the Philippines and those of other jurisdictions including the United States Foreign Account Tax Compliance Act (FATCA), the laws on the prevention of money laundering including the provisions of Republic Act No. 9160 (Anti-Money Laundering Act of 2001, as amended (AMLA) and the implementation of know your customer and sanction screening checks.
  • To comply with legal and regulatory requirements such as submission of data to credit bureaus, credit information companies, the Credit Information Corporation (CIC) (pursuant to RA No. 9510 and its implementing rules and regulations), responding to court orders and other instructions and requests from any local or foreign authorities including regulatory, governmental, tax and law enforcement authorities or other similar authorities.
  • To perform other such activities permitted by law or with your consent.
  
  

  Further, if you are, become, or apply to become, a client of our subsidiaries and affiliates, Netbank, Inc., its subsidiary/ies and/or affiliate/s concerned have the option, but not the obligation to, rely upon, use, and share your relevant personal and/or account information for any of the following purposes:

  • To facilitate your account opening or application with the concerned subsidiary/ies or affiliate/s;
  • To validate, consolidate or update your customer information records and/or credit history;
  • To provide consolidated billings, deposit or investment summaries or other reports as you may request;
  • To send you advisories, reminders, announcements, promotions, offers, invitations and other notifications;
  • To enroll you in loyalty or similar client-oriented programs of the Netbank;
  • For research purposes or to design banking, financial, securities and investment or other related products or services for your use;
  • To comply with a legal obligation to which Netbank, Inc. or the concerned subsidiary/ies or affiliate/s is subject.
  
  

  THIRD PARTIES
  Under an obligation of confidentiality, we allow access to personal data to authorized third-party service providers / vendors / suppliers / subcontractors / consultants who provide outsourced functions including, within or outside the Philippines, among others:

  • Cloud storage facilities/systems to meet the company’s storage management requirements;
  • Credit Investigation;
  • Collections;
  • Marketing;
  • Internet & Mobile applications; and
  • Other outsourcing functions as approved by its Board of Directors.

The Bank remains responsible over the personal data disclosed to such third parties. As such, we ensure that such third parties are contractually obligated to comply with the requirements of the Data Privacy Act of 2012 ( RA 10173) and its implementing rules and regulations and shall process your data strictly in accordance with the purposes enumerated above. You may request for additional information on the identities of these parties from the Office of the Data Protection Officer provided below.

With this, you agree that Netbank can inform other corporate partners (Third Party Partners) that you have an account opened in Netbank. Third Party Partners will not have access to the identity of the partner which has endorsed for the opening of your account and will not have access to personal data, other than the name and CIF number. Third Party Partners also will not have balances of your accounts and will not be able to see any details of transactions.

You also agree that the Bank, directly or through its Partners, may collect, retrieve, process, use and store his/her personal data such as name, age, photographs, fingerprints, other biometric data (e.g., facial recognition and voice recognition), mobile number/s, mobile phone usage data, employment details, income, financial data, financial profile, credit standing, loan payment history, and other information required in the application form for the purpose of reviewing and processing the your loan and other application. You consent to the collection of your personal data from yourself, or from other personal information controllers such as, but not limited to, telecommunications companies, for credit scoring purposes. Your personal data such as mobile number, email address, and address, will be shared to a credit scoring service provider for credit investigation, credit scoring, data analytics, and data profiling, which includes the regular updating of the your credit score. The personal data secured may also be used for direct marketing of products and services of Partners

Throughout the processing of the your personal data, your rights under the Data Privacy Act of 2012, such as the (1) right to be informed, (2) right to object, (3) right to access, (4) right to rectification, (5) right to erasure or blocking, and (6) right to damages, shall be upheld. Entities to whom we share your data will also respect the same rights.

We also disclose relevant and necessary personal data to government regulatory agencies in accordance with reportorial requirements established by law.

We do not share or disclose your personal data to unauthorized third parties without your consent unless we are legally required to do so.

HOW WE PROTECT YOUR DATA
Netbank recognized how valuable your personal information particularly information that we collected in opening an account, with these;

Netbank employees are regularly trained and familiarized on how to properly handle client’s data.

Access to client’s data is limited to authorized Netbank employees only.

System security is deployed and regularly updated to properly monitor any intrusion or unusual behaviour that may damage the system or the data.

All data are encrypted and store on a secure Data Center

Appropriate back-up and disaster recovery programs are in place.

HOW LONG WE KEEP YOUR DATA
We keep your data only for as long as is necessary for the fulfillment of the declared, specified, and legitimate purposes mentioned above and such other purposes you may have consented to over time, remains in effect and until such time that it is no longer required or necessary to keep your information for any other business, legal, and regulatory purposes.

We dispose of your data in a secure manner that would keep from being further processed and/or accessed by unauthorized parties in accordance with the organization’s retention and disposal policy.

USER RIGHTS AS DATA SUBJECT The Right to be Informed – This policy honors your right to be informed of whether personal data pertaining to you will be, are being, or were processed, including its disclosure to third parties, if any. As you will see above, we endeavored: i) to provide you with a description of the personal data we collect and process pursuant to purposes enumerated above; ii) to obtain your consent; iii) to explain the scope and method of the collection and sharing; and iv) the recipients of the personal data collected and shared;

The Right to Object - You have the right to object to the sharing of your data. Should there be any changes in the information provided to you in this policy, you shall be informed of such changes and your consent thereto shall be obtained before such changes are implemented. The Right to Withdraw Consent Anytime - You have the right to withdraw your consent to this policy anytime.

The Right to Access, Rectification, Erasure and/or Blocking - You have the right to request for a copy of any personal data we hold about you, including the sources from which such data was collected and to whom the same is shared, if any. You may ask it from us through the contact information provided below and we will provide it in a machine-readable format. You have the right to have it corrected or revised if you think it is inaccurate or incomplete, subject to the submission of sufficient proof establishing the same. You have the right to suspend, withdraw or order the blocking, removal or destruction of your personal data should you a) discover that it is incomplete, outdated, false, unlawfully obtained, used for an unauthorized purpose, no longer necessary for the above mentioned purposes; b) withdraw your consent thereto; or c) discover violations of your right as a data subject.

We may charge a fee for processing your request/ for access, and/or updates. Such fee depends on the nature and complexity of your request. Information on the fees shall be made available to you prior to making your request.

LOG DATA
We want to inform you that whenever you use our service and that in case of an error in the App/system, we collect data and information (through authorized third party products) through your phone called “Log Data”. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app/system when utilizing our service, the time and date of your use of the service, and other statistics.

COOKIES
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This service does not use these “cookies” explicitly. However, the App/system may use authorized third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this service.

SERVICE PROVIDERS br We may employ third-party companies (“third-parties”) and individuals for the following purposes:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We provide these third-parties access to your Personal Information for the effective performance of their assigned task on our behalf, based on our instructions and in compliance with our Privacy Policy and other appropriate confidentiality and security measures.

SECURITY
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. In the event that we detect something risky and we think that you should know about, we will notify you and help guide you through steps to stay better protected. However, remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

CHILDREN’S PRIVACY
These Services do not address anyone under the age of 7. We do not knowingly collect personally identifiable information from children under 7. In case we discover that a child under 7 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

CHANGES TO THIS PRIVACY POLICY
We may modify and update our Privacy Policy from time to time to keep up with the changes in relevant laws and regulations applicable to us and to how we collect, use, protect, store, share, or dispose of your personal information. Be advised to review this page periodically for any changes. This policy is effective as of November 2020

CONTACT US
If you have any questions or suggestions about our Privacy Policy and our personal data processing activities please reach us through the following contact information jm@netbank.ph

You may also write or email our DATA PRIVACY OFFICER
Email: jm@netbank.ph
Office Address: Bagong Lipunan Street, corner Governor Perez Street, Bgry. 1, Poblacion, Romblon, Romblon 5500 Philippines